Introducing “Gruber Beyond MyDesk”: The New Platform to Manage and Track Your Shipment

The constant drive to innovate and adapt to emerging industry trends has led the company to invest increasingly in its digital transformation and innovation, giving rise to an ambitious 360-degree digitalization project called “Gruber Beyond”. With the term “Beyond”, the company aims to reaffirm its commitment to looking ahead to the future with courage and complete openness to change.

“For years, the transport industry remained anchored to traditional patterns and practices until, at the beginning of the last decade, we witnessed the advent of connectivity, big data, and cloud technologies,” states Martin Gruber, CEO of GRUBER Logistics. “This series of developments profoundly disrupted market balances, paving the way for the convergence of operational technologies and information technology. This means that today, transport and logistics companies like ours can also generate value from the continuous pursuit of efficiency based on the analysis of specific data and metrics.”

“It is from these premises that the need to launch the Gruber Beyond project arose,” continues Martin Gruber. “At GRUBER Logistics, we decided to make innovation and digitalization not merely an abstract concept, but a very precise corporate strategy. Gruber Beyond required a profound mindset shift: through this project, we not only want to make transport management processes smoother and leaner, but also revolutionize the relationship between customer and company, embracing a development strategy based on the transparency of performance and customer-supplier exchange processes. To achieve this goal, we tasked our IT expert team with developing a product that could meet customer needs while seamlessly adapting to the wide range of services offered by the company. The result of our efforts is Gruber Beyond MyDesk.”

Gruber Beyond MyDesk is a digital platform designed to optimize and simplify transport management processes, while simultaneously enhancing the transparency, immediacy, and reliability of transport information.

Thanks to a customizable interface, MyDesk allows customers to independently manage a personal account through which they can access shipment tracking, check transport status and photos, review administrative documentation, check payment statuses, and monitor the performance of completed transports. Simply registering on the portal puts all these services at the user’s fingertips with a single click.

“GRUBER Logistics invests entirely in-house, with its own IT department overseeing the development of MyDesk,” emphasizes Günther Erb, Head of the IT and PMO Department at GRUBER Logistics and platform manager. “A targeted choice, because the transport sector and customer expectations are constantly changing, and we are well aware that only by investing in internal resources can we drive the platform’s continuous evolution, developing ever-new features for our customers.”